Shipping & Returns
SHIPPING POLICY
Processing time
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The time Triple Moon Waxcraft needs to prepare an order for shipping varies. Aside from custom orders, candles, tea lights, and any wax based product process in 4-7 business days. Steamers, floral bundles, or tools process in 3-5 business days. For details, see individual items.
Estimated shipping times
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North America: 3-5 business days
We do our best to meet these shipping estimates, but cannot guarantee them. Actual delivery time will depend on the shipping method you choose, as well as any delays incurred with USPS.
Customs and import taxes
Buyers are responsible for any customs and import taxes that may apply. Triple Moon Waxcraft is not responsible for any delays due to customs.
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Return & Exchange Policy
Returns
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Triple Moon Waxcraft gladly accepts exchanges.
Contact customer service within: 5 days of delivery
Ship items back within: 14 days of delivery
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Conditions of exchanges
Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.
Triple Moon Waxcraft does NOT accept returns.
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Please contact customer service via email if you have any problems with your order. Info@TripleMoonWaxcraft.com
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